Quote:
Originally Posted by sgcs
i think not directed at a person ba, no need to take it personally, how can they track how to perform for each customer for an almost always fully booked ML. ML like soccer players have form. Visit them when they are in form will have better results. When they feel the drop the performance level will increase if they still have fighting spirit. The Ronaldo/Messi ML level will have above average performance throughout hence become AP.
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Some MLs (e.g. Mint) do maintain either mental notes on their customers, and others (e.g. Ai Ni) had written notes to help them keep track of customers and their preferences.